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30 Day Money Back Guarantee

At Expert Backup Now customer satisfaction is very important. We believe that we offer the most reliable online backup solution in the industry. We are so confident in our service that all our accounts have a 30 day money back guarantee.

If you are dissatisfied with your service for any reason you can receive a full refund when you cancel your account within the first 30 days of the activation of your account.

Accounts canceled after the first 30 days can still receive a refund at any time however the refund amount will be prorated based on the amount of time left over and the term of the service purchased. For accounts taking advantage of the discount for one-year prepaid service the prorated amount will be based on the full monthly fee without the discount.

Accounts purchased with the local vault device wanting refunds will need to return the local vault device unopened to receive a full refund. If the local vault device packaging is opened or the local vault device is not returned the refund will be given less the costs of the local vault device which is typically $99.

Refunds are typically processed within 30 days for all credit card and PayPal transactions. Please allow 4 to 6 weeks for refunds on check or money order payments.

Please contact us at sales@ExpertBackupNow.com with questions or to request a refund.

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